Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Rivo AI platform, services, and communications ("Service") operated by Rivo AI ("we", "our", or "us").

By using Rivo AI, you agree to these Terms.

1. Nature of the Service

Rivo AI provides:

• AI-powered conversational services
• Human-assisted communication through our internal agents
• Lead qualification and customer engagement
• Property recommendations and matching
• Appointment scheduling

All interactions may be handled by Rivo AI agents (human or AI).

Rivo AI operates as a technology-enabled property engagement service, not as a property owner or seller.

2. No Brokerage Representation

Rivo AI:

• Does not act as a property owner
• Does not guarantee transactions
• Does not provide legal or financial advice

In some jurisdictions, Rivo AI may not be licensed as a real estate broker.

Users are responsible for conducting independent verification before making decisions.

3. Eligibility

You must:

• Be at least 18 years old
• Provide accurate information
• Use the Service lawfully

4. User Responsibilities

You agree to:

• Provide truthful and accurate information
• Use the Service responsibly
• Not engage in fraud, abuse, or misuse

You must not:

• Mislead agents
• Submit false property requirements
• Abuse communication channels

5. Messaging and Communication

By interacting with Rivo AI (including via WhatsApp), you agree to receive communications from:

• Rivo AI
• Its AI systems
• Its internal agents

Messages may include:

• Property recommendations
• Follow-ups
• Appointment coordination

You may opt out at any time by replying "STOP".

6. AI and Agent Interaction Disclaimer

Rivo AI uses both artificial intelligence and human agents. You acknowledge that:

• Information provided may not always be complete or accurate
• Responses are for informational purposes only
• You should independently verify critical information

7. Property Information Disclaimer

Rivo AI may present property-related information. However:

• We do not guarantee accuracy, completeness, or timeliness
• We do not guarantee availability or pricing
• We do not guarantee outcomes of any transaction

All decisions are made at your own discretion.

8. No Transaction Responsibility

Rivo AI:

• Does not handle payments between users and property providers
• Is not responsible for disputes
• Is not liable for property condition, ownership, or legality

9. Third-Party Dependencies

Our services rely on third-party platforms such as messaging services. We are not responsible for:

• Delivery failures
• Platform outages
• Actions taken by those platforms

10. Fees and Payments

Where applicable:

• Fees will be disclosed
• Payments are non-refundable unless required by law

11. Intellectual Property

All rights related to the platform belong to Rivo AI. You may not:

• Copy or redistribute
• Reverse engineer
• Resell services without permission

12. Data and Privacy

Your use of the Service is governed by our Privacy Policy. By using Rivo AI, you consent to data processing and communication practices described therein.

13. Limitation of Liability

To the maximum extent permitted by law, Rivo AI is not liable for:

• Indirect or consequential damages
• Loss of business or opportunity
• Decisions made based on platform interactions
• Property-related disputes

14. Indemnification

You agree to indemnify Rivo AI for any claims arising from:

• Your misuse of the platform
• Your violation of these Terms

15. Termination

We may suspend or terminate access if:

• Terms are violated
• Misuse is detected
• Legal or operational risk arises

16. Changes to Terms

We may update these Terms periodically. Continued use means acceptance of updates.

17. Governing Law

These Terms apply in jurisdictions where Rivo AI operates, including:

• Singapore
• Indonesia
• Thailand
• Australia