Privacy Policy

Rivo AI Pte. Ltd. (“Rivo,” “we,” “us”) is a Singapore-incorporated company. We provide a WhatsApp-native AI platform that helps Singapore property agents capture, qualify, and manage leads from property portals (PropertyGuru, 99.co) and ad platforms (Meta, Google, TikTok).

This policy explains what personal data we collect, why we collect it, and how it is handled. It covers both agents (our paying customers) and buyers/leads, the people who message through the platform.

1. Personal Data We Collect

What we collect depends on who you are and how you interact with Rivo.

• From agents: full name, agency name, WhatsApp/phone number, email address, WhatsApp Business account details, calendar/availability data, and team size.
• From buyers/leads: name, WhatsApp phone number, messages sent through WhatsApp conversations, stated property preferences (budget, timeline, location, must-haves), and any other information volunteered during the qualification conversation.
• Automatically collected: which channel a lead originated from (PropertyGuru, 99.co, Meta Ads, Google Ads, TikTok Ads), conversation timestamps, and AI-generated intent scores.

We do not knowingly collect sensitive personal data (e.g., NRIC numbers, financial account details, health data). Please do not share this kind of information in chat.

2. How We Use Personal Data

We use personal data to:

• Operate the AI qualification and viewing-scheduling service on behalf of agents
• Route qualified leads to the correct agent, with full conversation context
• Improve the accuracy of our lead intent-scoring model
• Communicate with agents about their account, billing, and product updates
• Comply with legal obligations under Singapore law

3. WhatsApp / Meta Platform Data

Rivo operates via WhatsApp Coexistence and the Meta Cloud API. In plain terms: messages sent through WhatsApp are processed via Meta’s WhatsApp Business Platform, and your use of WhatsApp is also subject to Meta’s own terms and privacy policy.

Rivo acts as a Business Solution using the Cloud API to send and receive messages on the agent’s behalf. We do not sell WhatsApp message content to third parties.

4. Data Sharing & Disclosure

• With the agent or agency a lead is routed to, as this is the core function of the service.
• With sub-processors who help us operate the service (cloud hosting, AI model providers, calendar integrations). They are bound by confidentiality and data processing agreements.
• We do not sell personal data to third parties for their own marketing purposes.
• Where required by law, a court order, or to protect rights, safety, or property.

5. Data Retention

We retain lead conversation data for the duration of the agent’s active use of the platform, plus 1 month afterward for record-keeping. After that, the data is deleted or anonymized.

6. Your Rights (Singapore PDPA)

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent to certain uses, where consent is the basis for processing
• Request deletion, subject to legal and contractual retention needs

To exercise any of these rights, contact our Data Protection Officer at team@rivoai.co.

7. Data Security

We apply reasonable technical and organizational measures to protect personal data, including encryption in transit and access controls that limit who can view conversation data.

No system is perfectly secure, but we review and improve our safeguards as the platform grows.

8. International Data Transfers

Some data may be processed or stored outside Singapore, for example cloud infrastructure or AI model providers. Where that happens, we apply appropriate safeguards consistent with the PDPA.

9. Children’s Data

Rivo’s services are intended for use by adults engaging in property transactions. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be announced via the website or through direct communication with agents.